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Keywords: Stakeholder theory
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Journal Articles
What causes imbalance in complex service networks? Evidence from a public health service
Available to PurchaseKatrien Verleye, Elina Jaakkola, Ian R. Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder, Johan Quist
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (1): 34–56.
Published: 20 March 2017
... examines a public health service network that experienced imbalance that was detrimental to the lives of its users: the Mid-Staffordshire National Health Service (NHS) Trust, UK. Drawing on service-dominant logic and stakeholder theory, case evidence provides insight into the origin and drivers...
