Issues

Professional service relationships: a multi‐context study of factors impacting satisfaction, re‐patronization, and recommendations

Angela V. Hausman
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How do consumers evaluate Internet retail service quality?

Philip J. Trocchia; Swinder Janda
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The effects of perceptual processes on the measurement of service quality

Adrian Palmer; Martin O’Neill
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A model of fan identification: antecedents and sponsorship outcomes

Kevin Gwinner; Scott R. Swanson
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The relationship between Internet use and perceived performance in retail and professional service firms

Judy Drennan; Janet R. McColl‐Kennedy
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