Issues

Category‐specific RECIPEs for internet retailing quality

Julie E. Francis
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Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining

Celso Augusto de Matos; Carlos Alberto Vargas Rossi; Ricardo Teixeira Veiga; Valter Afonso Vieira
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Do services marketers' success measures match their strategies?

Michael T. Manion; Joseph Cherian
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Push, scream, or leave: how do consumers cope with crowded retail stores?

Anita Whiting
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Key determinants of real estate service quality among renters and buyers

Sven Tuzovic
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Managing adoption barriers in integrated banking services

Jonathan Lee; Maureen Morrin; Janghyuk Lee
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Using atmospheric elements in service retailing: understanding the bar environment

Rollo A.S. Grayson; Lisa S. McNeill
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