Issues

Commentary: the moral limits of service markets – just because we can, should we?

Maria Raciti; Foluké Abigail Badejo; Josephine Previte; Michael Schuetz
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Commentary: the unintended consequences of digital service technologies

Mark S. Rosenbaum; Gabby Walters; Karen L. Edwards; Claudia Fernanda Gonzalez-Arcos
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Consumers experiencing vulnerability: a state of play in the literature

Aimee Riedel; Dana Messenger; David Fleischman; Rory Mulcahy
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An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness

Zhongpeng Cao; Qian Xiao; Weiling Zhuang; Lina Wang
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Service inclusion: the role of disability identity in retail

Sarah Dodds; Nitha Palakshappa
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Bereavement meanings and the conditions for successful social support service encounters

Cécile Plaud; Bertrand Urien
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Patients’ experience sharing with online social media communities: a bottom-of-the-pyramid perspective

Husain Salilul Akareem; Melanie Wiese; Wafa Hammedi
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A conceptual framework for transformative gamification services

Afshin Tanouri; Ann-Marie Kennedy; Ekant Veer
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Customer engagement in online service brand communities

Ming Chi; Paul Harrigan; Yongshun Xu
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Servicing through digital interactions andwell-being in virtual communities

Cindy Yunhsin Chou; Wei Wei Cheryl Leo; Tom Chen
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Improving base-of-the-pyramid consumer welfare through mobile technology services

Devansh Pandey; Srabanti Mukherjee; Gopal Das; Jonathan Z. Zhang
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Towards a theory of well-being in digital sports viewing behavior

Rejikumar G.; Ajay Jose; Sonia Mathew; Dony Peter Chacko; Aswathy Asokan-Ajitha
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Exploring the fit between mobile application service and application privacy

Jung-Kuei Hsieh; Hsiang-Tzu Li
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Influence of social media posts on service performance

Carol Esmark Jones; Stacie Waites; Jennifer Stevens
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Consumer effort in service encounters: the overlooked impact of surface acting

Laurel Aynne Cook; M. Paula Fitzgerald; Raika Sadeghein
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