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Journal Articles

SafeCX: a framework for safe customer experience in omnichannel retailing

Syed Mahmudur Rahman, Jamie Carlson, Noman H. Chowdhury

Journal of Services Marketing (2022) 36 (4): 499–529.

https://doi.org/10.1108/JSM-04-2021-0114

Published: 01 February 2022

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Journal Articles

Customer engagement behaviours in social media: capturing innovation opportunities

Jamie Carlson, Mohammad Rahman, Ranjit Voola, Natalie De Vries

Journal of Services Marketing (2018) 32 (1): 83–94.

https://doi.org/10.1108/JSM-02-2017-0059

Published: 08 January 2018

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Journal Articles

An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model

Aron O'Cass, Jamie Carlson

Journal of Services Marketing (2012) 26 (6): 419–434.

https://doi.org/10.1108/08876041211257909

Published: 07 September 2012

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Journal Articles

Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites

Jamie Carlson, Aron O'Cass

Journal of Services Marketing (2010) 24 (2): 112–127.

https://doi.org/10.1108/08876041011031091

Published: 27 April 2010

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