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Journal Articles

Generation-bridging experiences in third places: a call to action for transformative service scholars

Vania Vigolo, Janet Davey, Maria Colurcio, Heiko F. Holz

Journal of Services Marketing (2026) 40 (1): 30–41.

https://doi.org/10.1108/JSM-08-2025-0538

Published: 12 November 2025

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Journal Articles

Editorial: Service resilience in an increasingly ambiguous, dynamic and complex world – absorb, adapt and transform

Janet Davey, Jayne Krisjanous, Nicholas Ashill

Journal of Services Marketing (2024) 38 (4): 385–391.

https://doi.org/10.1108/JSM-03-2024-0122

Published: 16 April 2024

View article titled, Editorial: Service resilience in an increasingly ambiguous, dynamic and complex world – absorb, adapt and transform

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Journal Articles

Service system resilience under resource scarcity: from vulnerability to balanced centricity

Henna M. Leino, Janet Davey, Raechel Johns

Journal of Services Marketing (2024) 38 (1): 113–130.

https://doi.org/10.1108/JSM-01-2023-0024

Published: 01 December 2023

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Journal Articles

Liminal digital birthspaces: social media and consumer proactivity for well-being

Marlini Bakri, Janet Davey, Jayne Krisjanous, Robyn Maude

Journal of Services Marketing (2023) 37 (8): 1059–1074.

https://doi.org/10.1108/JSM-03-2023-0119

Published: 07 June 2023

View article titled, Liminal digital birthspaces: social media and consumer proactivity for well-being

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Journal Articles

Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places

Jayne Krisjanous, Janet Davey, Bec Heyward, Billie Bradford

Journal of Services Marketing (2023) 37 (6): 746–761.

https://doi.org/10.1108/JSM-05-2022-0157

Published: 19 May 2023

View article titled, Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places

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Journal Articles

Reducing inequalities through strengths-based co-creation: indigenous students’ capabilities and transformative service mediator practices

Janet Davey, Raechel Johns, James Blackwell

Journal of Services Marketing (2023) 37 (7): 817–835.

https://doi.org/10.1108/JSM-03-2022-0100

Published: 07 March 2023

View article titled, Reducing inequalities through strengths-based co-creation: indigenous students’ capabilities and transformative service mediator practices

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Journal Articles

Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

Raechel Johns, Janet Davey

Journal of Services Marketing (2021) 35 (6): 685–691.

https://doi.org/10.1108/JSM-08-2021-542

Published: 21 September 2021

View article titled, Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

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Journal Articles

Shaping service delivery through faith-based service inclusion: the case of the Salvation Army in Zambia

Janet Davey, Eldrede Kahiya, Jayne Krisjanous, Lucy Sulzberger

Journal of Services Marketing (2021) 35 (7): 861–877.

https://doi.org/10.1108/JSM-07-2020-0283

Published: 09 June 2021

View article titled, Shaping service delivery through faith-based service inclusion: the case of the Salvation Army in Zambia

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Journal Articles

Meeting of the minds: research priorities for value co-creation in dialogical conferences

Joy Parkinson, Janet Davey

Journal of Services Marketing (2021) 35 (4): 401–411.

https://doi.org/10.1108/JSM-06-2020-0207

Published: 14 December 2020

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Journal Articles

Health service literacy: complementary actor roles for transformative value co-creation

Janet Davey, Christian Grönroos

Journal of Services Marketing (2019) 33 (6): 687–701.

https://doi.org/10.1108/JSM-09-2018-0272

Published: 14 August 2019

View article titled, Health service literacy: complementary actor roles for transformative value co-creation

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Journal Articles

Introducing the transformative service mediator: value creation with vulnerable consumers

Raechel Johns, Janet Davey

Journal of Services Marketing (2019) 33 (1): 5–15.

https://doi.org/10.1108/JSM-10-2018-0282

Published: 08 April 2019

View article titled, Introducing the transformative service mediator: value creation with vulnerable consumers

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Journal Articles

Relationality in the service logic of value creation

Mary FitzPatrick, Richard J. Varey, Christian Grönroos, Janet Davey

Journal of Services Marketing (2015) 29 (6-7): 463–471.

https://doi.org/10.1108/JSM-01-2015-0038

Published: 14 September 2015

View article titled, Relationality in the service logic of value creation

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Generation-bridging experiences in third places: a call to action for transformative service scholars

Editorial: Service resilience in an increasingly ambiguous, dynamic and complex world – absorb, adapt and transform

Service system resilience under resource scarcity: from vulnerability to balanced centricity

Liminal digital birthspaces: social media and consumer proactivity for well-being

Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places

Reducing inequalities through strengths-based co-creation: indigenous students’ capabilities and transformative service mediator practices

Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

Shaping service delivery through faith-based service inclusion: the case of the Salvation Army in Zambia

Meeting of the minds: research priorities for value co-creation in dialogical conferences

Health service literacy: complementary actor roles for transformative value co-creation

Introducing the transformative service mediator: value creation with vulnerable consumers

Relationality in the service logic of value creation

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