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Journal Articles

Service system resilience under resource scarcity: from vulnerability to balanced centricity

Henna M. Leino, Janet Davey, Raechel Johns

Journal of Services Marketing (2024) 38 (1): 113–130.

https://doi.org/10.1108/JSM-01-2023-0024

Published: 01 December 2023

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Journal Articles

The impact of social media use on customer experiences within physical service environments

Raechel Johns, Michael J. Walsh, Naomi F. Dale

Journal of Services Marketing (2023) 37 (6): 788–797.

https://doi.org/10.1108/JSM-05-2022-0151

Published: 06 June 2023

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Journal Articles

Reducing inequalities through strengths-based co-creation: indigenous students’ capabilities and transformative service mediator practices

Janet Davey, Raechel Johns, James Blackwell

Journal of Services Marketing (2023) 37 (7): 817–835.

https://doi.org/10.1108/JSM-03-2022-0100

Published: 07 March 2023

View article titled, Reducing inequalities through strengths-based co-creation: indigenous students’ capabilities and transformative service mediator practices

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Journal Articles

Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

Raechel Johns, Janet Davey

Journal of Services Marketing (2021) 35 (6): 685–691.

https://doi.org/10.1108/JSM-08-2021-542

Published: 21 September 2021

View article titled, Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

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Journal Articles

Introducing the transformative service mediator: value creation with vulnerable consumers

Raechel Johns, Janet Davey

Journal of Services Marketing (2019) 33 (1): 5–15.

https://doi.org/10.1108/JSM-10-2018-0282

Published: 08 April 2019

View article titled, Introducing the transformative service mediator: value creation with vulnerable consumers

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Service system resilience under resource scarcity: from vulnerability to balanced centricity

The impact of social media use on customer experiences within physical service environments

Reducing inequalities through strengths-based co-creation: indigenous students’ capabilities and transformative service mediator practices

Guest editorial: Solving problems for service consumers experiencing vulnerabilities: a marketplace challenge

Introducing the transformative service mediator: value creation with vulnerable consumers

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