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Journal Articles

The overlooked and hidden consequences of inequitable reviews in home-sharing services

L. Jean Harrison-Walker, James A. Mead

Journal of Services Marketing (2025) 39 (7): 830–849.

https://doi.org/10.1108/JSM-07-2024-0359

Published: 19 June 2025

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Journal Articles

Exploring the fear of missing out (FOMO) and customer bonds in service relationships

L. Jean Harrison-Walker, James A. Mead

Journal of Services Marketing (2024) 38 (5): 636–655.

https://doi.org/10.1108/JSM-07-2023-0261

Published: 20 March 2024

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Journal Articles

The effect of consumer emotions on outcome behaviors following service failure

L. Jean Harrison-Walker

Journal of Services Marketing (2019) 33 (3): 285–302.

https://doi.org/10.1108/JSM-04-2018-0124

Published: 04 June 2019

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Journal Articles

The role of cause and affect in service failure

L. Jean Harrison‐Walker

Journal of Services Marketing (2012) 26 (2): 115–123.

https://doi.org/10.1108/08876041211215275

Published: 20 April 2012

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Journal Articles

E‐complaining: a content analysis of an Internet complaint forum

L. Jean Harrison‐Walker

Journal of Services Marketing (2001) 15 (5): 397–412.

https://doi.org/10.1108/EUM0000000005657

Published: 01 September 2001

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Journal Articles

The relative effects of national stereotype and advertising information on the selection of a service provider: an empirical study

L. Jean Harrison‐Walker

Journal of Services Marketing (1995) 9 (1): 47–59.

https://doi.org/10.1108/08876049510079880

Published: 01 March 1995

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The overlooked and hidden consequences of inequitable reviews in home-sharing services

Exploring the fear of missing out (FOMO) and customer bonds in service relationships

The effect of consumer emotions on outcome behaviors following service failure

The role of cause and affect in service failure

E‐complaining: a content analysis of an Internet complaint forum

The relative effects of national stereotype and advertising information on the selection of a service provider: an empirical study

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