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Keywords: Accessibility and Inclusion
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Journal Articles
Navigating services for consumers with disabilities: a comprehensive review and conceptual framework
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (9): 1132–1150.
Published: 15 September 2023
... implications for promoting accessibility and inclusion for CwD, while providing them the freedom of choice. Consumers with disabilities Service design Double Diamond framework Accessibility and Inclusion Transformative service research Multidisciplinary review Disability, as defined...
