... performance and adaptive behavior in service offerings, which have been underexplored in prior research. Design/methodology/approach This study examines 282 service firms using 565 questionnaires. It uses fuzzy-set qualitative comparative analysis to explore the relationship between contemplative...

... that service climate, job satisfaction and affective commitment influence work engagement. Employee's work engagement subsequently impacts constructs such as career commitment and adaptability. Furthermore, the authors conceptualize work engagement as a multidimensional higher order construct that exhibits...

...John F. Preble; Richard C. Hoffman Suggests that competitive mobility is based on strategic adaptation to meet customer needs and market trends. This type of competitive advantage is characteristic of mobile service franchises, and it also has implications for non‐franchised businesses. Reviews...