Keywords: Agreeableness
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Journal Articles
Journal of Services Marketing (2020) 34 (7): 955–966.
Published: 19 May 2020
... research on customer incivility and its association with rapport and tipping through the prism of conservation of resources theory. It also examines the role of agreeableness as a personal resource in coping with instances of incivility. Design/methodology/approach A total of 502 Israeli restaurant...

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