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Keywords: Amazon.com
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–21.
Published: 16 March 2026
...@gmail.com 22 05 2025 22 11 2025 09 02 2026 12 02 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Digital customer journey Luxury experience management Digital customer experience Amazon.com Digital retailing...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (6): 443–457.
Published: 09 September 2013
.... Customer experience Service experience Amazon.com Online experience Online customer experience Web experience Internet E-commerce Online service experience Online marketing Social media An executive summary for managers and executive readers can be found at the end of this article...
