Keywords: Anxiety
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Journal Articles
Journal of Services Marketing (2020) 34 (5): 635–650.
Published: 07 April 2020
... behavior triggered daily anger and daily anxiety, which, in turn, led to daily sabotage and shrunken daily service delivery, respectively. Procedural justice weakened the jaycustomer behavior – anger relationship but did not buffer the relationship between jaycustomer behavior and anxiety. The indirect...

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