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Keywords: Asia
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2012) 26 (7): 510–520.
Published: 05 October 2012
... the important impact of interactional justice on customer assessments of service recovery (e.g. Sparks and McColl‐Kennedy, 2001 ; Smith et al., 1999 ; Hoffman et al., 1995). © Emerald Group Publishing Limited 2012 Service recovery Culture Asia Satisfaction Justice theory...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2006) 20 (2): 148–149.
Published: 01 February 2006
...Jackie L.M. Tam Part I includes two chapters. Chapter 1 provides an introduction to service economies in Asia, documenting the growth of the service sector, and discussing the factors that contribute to this growth. Chapter 2 discusses the case studies approach in learning and provides some...
