... Limited 2017 Emerald Publishing Limited Licensed re-use rights only This study contributes to existing literature by extending our understanding on the relationships between satisfaction, performance and behavioral intentions to a cross-buying scenario. We find that satisfaction...

... perception of atmospherics and customer behavioral intentions. Design/methodology/approach This study conducted structural equation modeling (SEM) to test the mediating effects of quality perception, and also performed multiple regression analyses to identify the influences of specific environmental...