... at the end of this article. Hierarchical analysis Job satisfaction Customer behavioural intentions Consumer behaviour Buying behaviour Greece Given the growing competition in global markets and the pressures from the international economic environment, customer retention becomes an even...

... systems Buying behaviour United States of America An executive summary for managers and executive readers can be found at the end of this article. Similar to other sectors of the economy, the internet has dramatically changed the hotel industry's distribution model (Bender et al...

... their revenues, yet little is known about how the store environment influences unplanned purchases. This study addresses that gap in the services literature. Anna S. Mattila can be contacted at: asm6@psu.edu © Emerald Group Publishing Limited 2008 Buying behaviour Consumer behaviour Shopping...