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Keywords: Caring climate
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (3): 252–271.
Published: 24 October 2023
... that these indirect effects vary depending on the caring climate and achievement orientation. Design/methodology/approach A field survey among 622 service employees (Study 1) and a three-wave field survey of 315 service employees and their managers (Study 2) from various service organizations were conducted...
