...) to facilitate the company launch and subsequent development. Entrepreneurs Social networks Channel relationships Business formation An executive summary for managers and executive readers can be found at the end of this article. Recent developments in the understanding of social capital...

... Yield management Channel relationships Key accounts Hotels Business‐to‐business marketing Corporate strategy An executive summary for managers and executive readers can be found at the end of this article. A range of non‐probability sampling techniques (Saunders et al., 2003...

.../agency relationships are presented. © MCB UP Limited 1999 Advertising Channel relationships Health care Hospitals Sales promotion Services marketing Spiraling costs of hospital services in the USA over the past two decades have forced health care providers to exert considerable...

..., suggesting that customers experience stages of being initially open‐minded about service failure, followed by lower tolerance of failure, which gradually gives way to a closer relationship which is more resistant to service failure © MCB UP Limited 1998 Airlines Channel relationships Consumer...

... unduly pressured and the negotiations will be unsuccessful‐success can only come if Americans learn to operate within the Japanese culture. © MCB UP Limited 1992 Japan Negotiating Channel relationships National cultures Note: This paper was first published in Journal of Business...