Keywords: Citizen participation
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Journal Articles
Journal of Services Marketing (2025) 39 (3): 180–201.
Published: 28 January 2025
... in the field of citizen participation. This was followed by a comparative analysis of how backstage and frontstage stakeholders perceived the identified problems. Secondly, a Service Blueprint model was proposed as a means of mapping the identified problems within the broader framework of a service experience...

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