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Keywords: Complaint contagion
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–16.
Published: 14 July 2026
... 2025 02 04 2026 01 06 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Customer complaint behavior Social networks Complaint contagion Social learning theory Customer-to-customer Communication National Natural...
