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Keywords: Consumer deviance
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (3): 276–286.
Published: 28 April 2022
...Paula Dootson; Dominique A. Greer; Kate Letheren; Kate L. Daunt Service innovation Consumer deviance Robotics Servicescape Emergent service technologies such as artificial intelligence, robotics and augmented reality are radically transforming the customer experience in service...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2012) 26 (4): 293–308.
Published: 29 June 2012
..., Reynolds and Harris (2009) emphasize personality variables, servicescape variables, and situational variables as pertinent. Kate L. Daunt can be contacted at: DauntK@Cardiff.ac.uk © Emerald Group Publishing Limited 2012 Dysfunctional customer behavior Consumer deviance Motive...
