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Keywords: Consumer deviance
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (3): 276–286.
Published: 28 April 2022
... of deterring customer misbehaviour. Service innovation Consumer deviance Robotics Servicescape Emergent service technologies such as artificial intelligence, robotics and augmented reality are radically transforming the customer experience in service industries (Kunz et al., 2019...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2012) 26 (4): 293–308.
Published: 29 June 2012
... and limitations of this study. Kate L. Daunt can be contacted at: DauntK@Cardiff.ac.uk © Emerald Group Publishing Limited 2012 Dysfunctional customer behavior Consumer deviance Motive Personality Servicescape Consumers Motivation (psychology) An executive summary for managers...
