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Keywords: Consumer envy
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2016) 30 (3): 359–372.
Published: 09 May 2016
...Gerardo Joel Anaya; Li Miao; Anna S. Mattila; Barbara Almanza Purpose This paper aims to explore consumer envy in the context of service encounters. Envy-elicited cognitive appraisals, emotions, interpersonal and organizational consequences were examined. Design/methodology/approach An online...
