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Keywords: Consumer experience
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Journal Articles
Kelley Cours Anderson, Ashley Hass, Karen Anne Wallach, Breanne A. Mertz, Ghalia Shamayleh, Debbie Laverie, Celia Van Wickel, Sara Robin
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–18.
Published: 08 September 2026
... author Kelley Cours Anderson andersonkb@cofc.edu 17 04 2026 19 06 2026 31 07 2026 03 08 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Consumer experience Well-being Service ecosystems Paradox Phygital...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (1): 96–109.
Published: 15 December 2022
... about the engagement capabilities of interactive media when investigating information and/or technology adoption. Information quality Source credibility Perceived interactivity Information adoption model Technology acceptance model Consumer experience Previous research sought...
