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Keywords: Consumers with disabilities
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Journal Articles
Navigating services for consumers with disabilities: a comprehensive review and conceptual framework
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (9): 1132–1150.
Published: 15 September 2023
...Nikhita Tuli; Ritu Srivastava; Harish Kumar Purpose Access to services for consumers with disabilities (CwD) has gained increased attention from researchers and service providers in recent years. Consequently, ensuring that services are designed and maintained in a manner that is more inclusive...
