... trust develops sufficiently to give structural support for exchanges of value in the future. David Ballantyne can be contacted at: dballantyne@business.otago.ac.nz © Emerald Group Publishing Limited 2006 Relationship marketing Customer service management Continuing development...

... advantage Continuing development Customer service Department stores Retailing Sales training The retail environment is becoming increasingly competitive. Today,retailers often find themselves in competition with a diverse group. The diversity is evidenced by the fact that department stores...