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1-4 of 4
Keywords: Coping strategies
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2026) 40 (5): 598–620.
Published: 06 February 2026
... their experiences of sexuality-related challenges during treatment and the coping strategies they adopted. Building on these qualitative insights, Study 2 used a quantitative survey (n = 204) to test the proposed conceptual model, examining the relationships between body image, coping strategies and sexual...
Journal Articles
Thamiris Magalhães Fávero De Sousa, Flávio Santino Bizarrias, Larissa Luz Raposo, Diogo Leite da Cruz
Journal:
Journal of Services Marketing
Journal of Services Marketing (2026) 40 (2): 238–262.
Published: 26 September 2025
... grounded studies to explore the underlying mechanisms and processes driving user engagement and psychological outcomes associated with thanabots. Thanabot service Grief elaboration Coping strategies Mortality salience Service acceptance H2. The emotional benefit of thanabot...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (5): 602–614.
Published: 05 September 2019
... studies, involving interviews with both sides of the dyad (client–bank advisor) and internal secondary data from the bank, was conducted. Findings The findings show that the two sides of the dyad span a gradation of coping strategies that are enacted to solve the incidents encountered. Thus...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2017) 31 (4-5): 326–338.
Published: 10 July 2017
...Anthony Beudaert; Hélène Gorge; Maud Herbert Purpose The purpose of this study is both to explore how people with “hidden” auditory disorders experience exclusion in servicescapes and to unfold the coping strategies they set up to deal with it. Design/methodology/approach Findings from 15 semi...
