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Keywords: Coping strategy
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Journal Articles
Coping with the ambivalent emotions of guilt and pride in the service context
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2018) 32 (3): 360–370.
Published: 23 November 2017
... the avoidance strategy of mental disengagement. Finally, this research paper examines how these coping strategies to the mixed emotions of pride and guilt affect satisfaction with the service. Design/methodology/approach A series of hypotheses relating guilt, pride and the coping strategies of mental...
Journal Articles
Reconstructing lives: transformative services for human trafficking survivors
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2017) 31 (4-5): 373–384.
Published: 10 July 2017
...-fourths are women and girls (UNODC, 2012), a fact that stands out in survivors’ accounts detailed earlier. © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Liminal Community ties Coping strategy Human trafficking Trafficking survivors...
