Keywords: Corporate reputation
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Journal Articles
Journal of Services Marketing (2016) 30 (5): 490–503.
Published: 08 August 2016
...Paola Barbara Floreddu; Francesca Cabiddu Purpose While a great amount of literature has focused on the relationship between communication strategies and corporate reputation, there is no systematic research on the different kinds of social media communication strategies. Based on the corporate...
Journal Articles
Journal of Services Marketing (2015) 29 (3): 163–172.
Published: 11 May 2015
...Marietjie Wepener; Christo Boshoff Purpose – The purpose of this study is to develop a valid and reliable instrument to measure the corporate reputation of large service organizations. The validity of a discipline’s constructs is a prerequisite for effective theory development and testing...

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