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Keywords: Customer misbehaviour
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (4): 281–293.
Published: 05 July 2013
... to contemporary customers. © Emerald Group Publishing Limited 2013 Customer misbehaviour Customer deviance Customer dysfunctional behaviour Services marketing Retail employees Customers Consumer behaviour Retailing Divergent to research that examines the outcomes of aggressive and sexually...
