... processes through a human-centred approach. © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Participatory process Problems Citizen participation Service design Decision-making Since the publication of “Design Participation” (Cross, 1971...

... consumers increase the quality of their purchasing decisions is to empower them by instilling “a feeling of self-efficacy” (Winerman, 2005 , p. 14). In 2008, one of the authors completed an extensive review and numerous studies to examine the proposed consumer service decision-making self-efficacy scale...