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Keywords: Decision-making
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (3): 180–201.
Published: 28 January 2025
... Participatory process Problems Citizen participation Service design Decision-making Recent changes in government structures have shifted from traditional control mechanisms to governance models that emphasise citizen participation (Mirlina, 2018). This shift has led city governments to implement...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (5): 637–657.
Published: 22 September 2021
...Dena Hale; Ramendra Thakur; John Riggs; Suzanne Altobello The purpose of this research is to develop and validate a scale to determine a consumer’s level of decision-making self-efficacy for a high-involvement service purchase (identified as CSDMSE). The specific context of the current research...
