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Keywords: Disabled consumers
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Journal Articles
An exploration of servicescapes’ exclusion and coping strategies of consumers with “hidden” auditory disorders
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2017) 31 (4-5): 326–338.
Published: 10 July 2017
... characteristics and types of servicescapes. Exclusion Servicescapes Coping strategies Disabled consumers Given the commitment of transformative consumer research (TCR) to improve consumers’ well-being, we feature the situational embedding of a well-being problem (Hamilton et al., 2015 ; Mick...
