...). Privacy Information Fairness Organizational justice theory Distributive justice Procedural justice Interactional justice Qualitative Zaltman metaphor elicitation technique (ZMET) Thoughts Feelings Exchange theory The first author received funding from Adplex Inc, Texas A&M University...

... and distributive justice). Third, we extend the DCB literature by investigating the moderating role of DCB targets and the influence of employees on the responses of customers who witness DCB. Finally, we offer important applications to assist organizations in better managing DCB encounters. Yu-Shan...

... the effects of physical attraction, social attraction and task attraction, which are interpersonal attraction components of service staff, on interactional justice, procedural justice and distributive justice, all of which are components of service justice. This study was conducted after deriving...