...Anthony D. Miyazaki; Todd C. Haderlie Purpose The purpose of this paper is to explore the integration of Emotional Artificial Intelligence ( EAI ) – computing technologies capable of detecting, interpreting and responding to human emotions – into health-care service ecosystems to enhance well...

...Aimee Riedel; Amanda Beatson; Stacey Menzel Baker Purpose This Editorial proposes an extended conceptualization of vulnerability in services marketing by adopting an ecological systems perspective. It aims to demonstrate that vulnerability is systematically entangled across ecosystem layers rather...

...Olivier Furrer; Jie Yu Kerguignas; Cécile Delcourt; Dwayne D. Gremler Emotion Service innovation Content analysis Technology adoption Ecosystems Service dominant logic (SDL) Any academic discipline should periodically reflect on its past, assess its boundaries and think about its...

... change between TSR and social marketing converge within ecosystems. Ecosystems are communities of living organisms. Earth is the only known ecosystem for life as we know it, but there are many more specific ecosystems that are discussed in the business literature. “Service-related problems are common...