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Keywords: Emotional sensitivity
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2016) 30 (3): 316–326.
Published: 09 May 2016
... to investigate the theoretical model. Findings Results showed that perspective taking and emotional sensitivity mediate the positive effect of customer orientation on deep acting. Furthermore, the influence of emotional sensitivity on deep acting is positive when DCB is less severe, but becomes non...
