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Keywords: Employee age
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2021) 35 (1): 98–115.
Published: 26 June 2020
...Mehmet Okan; Ayse Banu Elmadag; Elif İdemen Purpose The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the cross-cultural and cross-sectoral...
