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Keywords: Employee development
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1990) 4 (2): 55–69.
Published: 01 February 1990
... customers and employees. Recommends various steps for management to take. © MCB UP Limited 1990 Customer service Employees Employee development Motivation Service industries TRADING PLACES: EMPLOYEES AS CUSTOMERS, CUSTOMERS AS EMPLOYEES Michael R.Bowers Charles L. Martin Alan Luker...
