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Keywords: Employee incivility
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2020) 34 (7): 939–953.
Published: 19 May 2020
... 01 04 2020 01 04 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Retaliation Customer incivility Frontline service employees Employee incivility “Always use please and thank you,” “don’t complain about prices and don’t...
