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Keywords: Employees’ behaviour
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2018) 32 (3): 346–359.
Published: 08 February 2018
... at: jorge.matute@iqs.edu 10 05 2017 09 10 2017 17 12 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Rapport Loyalty Trust Personalized services Emotional competence Employees’ behaviour Karen wants to sign up in a gym...
