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Keywords: Environmental irritants
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (3): 344–368.
Published: 18 January 2024
...) from shoppers with and without disability. Findings Mall environmental irritants evoke feelings of irritation that mediate the impacts of “inconvenient ambient conditions,” “the annoying socialscape” and “overwhelming design and atmospherics” on decreased mall-visit frequency. Compared...
