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Keywords: Ethical climate
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Journal Articles
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2013) 27 (7): 539–550.
Published: 07 October 2013
...Jaewon Yoo Purpose – This study aims to investigate the effect of social undermining on the service employees' boundary-spanning behavior though perceived fit with job (P-J fit). This study also aims to examine the moderating role of ethical climate in the relationship between service employees...
Journal Articles
Determinants of telemarketer misselling in life insurance services
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2012) 26 (6): 403–418.
Published: 07 September 2012
... the hypotheses, telemarketers from the life insurance industry in South Korea were surveyed (n=204). Findings Using structural equation modeling, the results indicate that: ethics training is positively related to salesperson ethical attitude; ethical climate is positively related to salesperson...
