... in retail exchanges (Edwards et al., 2018). The literature on the exclusion of consumers with disability from retail environments is scarce. Early work suggested that consumers assess an environment as enabling and welcoming or disabling and unwelcoming before deciding whether to stay...

...Anthony Beudaert; Hélène Gorge; Maud Herbert Purpose The purpose of this study is both to explore how people with “hidden” auditory disorders experience exclusion in servicescapes and to unfold the coping strategies they set up to deal with it. Design/methodology/approach Findings from 15 semi...