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Keywords: Exclusion
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Journal Articles
Malls designed for inclusion? Emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (3): 344–368.
Published: 18 January 2024
... Limited Licensed re-use rights only Shopping malls Vulnerable consumers Unpleasant feelings Visit frequency Mall-avoidance behavior Environmental irritants Exclusion Atmospherics Servicescape Emotion Disability Retail […] This mall has very limited lifts for its customers...
Journal Articles
An exploration of servicescapes’ exclusion and coping strategies of consumers with “hidden” auditory disorders
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2017) 31 (4-5): 326–338.
Published: 10 July 2017
...Anthony Beudaert; Hélène Gorge; Maud Herbert Purpose The purpose of this study is both to explore how people with “hidden” auditory disorders experience exclusion in servicescapes and to unfold the coping strategies they set up to deal with it. Design/methodology/approach Findings from 15 semi...
