...). This heightened involvement tends to increase inspection and evaluation, and, therefore,increases the effects of the environment on consumer attitudes (see Mano and Oliver, 1993). © MCB UP Limited 1994 Consumer attitudes Customer satisfaction Environment Facilities management Image Leisure...

... for planning service facilities – operational, locational, atmospheric/image,consumer use, contact personnel. Argues that congruent facilities are those that can succeed in integrating these competing perspectives. © MCB UP Limited 1992 Facilities management Interaction Service industries...