Jeffrey G. Blodgett
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Journal Articles

Cross-national differences in complaint behavior: cultural or situational?

Jeffrey G. Blodgett, Aysen Bakir, Anna S. Mattila, Andrea Trujillo, Claudia Quintanilla, A. Banu Elmadağ
Journal: Journal of Services Marketing
Journal of Services Marketing (2018) 32 (7): 913–924.
https://doi.org/10.1108/JSM-12-2017-0413
Published: 29 November 2018
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Journal Articles

The effect of the servicescape on customers’ behavioral intentions in leisure service settings

Kirk L. Wakefield, Jeffrey G. Blodgett
Journal: Journal of Services Marketing
Journal of Services Marketing (1996) 10 (6): 45–61.
https://doi.org/10.1108/08876049610148594
Published: 01 December 1996
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Journal Articles

A model of financial securities salespersons’ job stress

Daniel Cameron Montgomery, Jeffrey G. Blodgett, James H. Barnes
Journal: Journal of Services Marketing
Journal of Services Marketing (1996) 10 (3): 21–38.
https://doi.org/10.1108/08876049610119776
Published: 01 June 1996
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Journal Articles

The effects of customer service on consumer complaining behavior

Jeffrey G. Blodgett, Kirk L. Wakefield, James H. Barnes
Journal: Journal of Services Marketing
Journal of Services Marketing (1995) 9 (4): 31–42.
https://doi.org/10.1108/08876049510094487
Published: 01 October 1995
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Journal Articles

The Importance of Servicescapes in Leisure Service Settings

Kirk L. Wakefield, Jeffrey G. Blodgett
Journal: Journal of Services Marketing
Journal of Services Marketing (1994) 8 (3): 66–76.
https://doi.org/10.1108/08876049410065624
Published: 01 September 1994
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