... the valued DSW dimensions that could provide a competitive advantage. To the best of the authors’ knowledge, the exploration is the first attempt to describe the concept of DSW and identify associated themes. Qualitative research Well-being Focus groups Digitalization Transformative...

...), comprising focus groups of self-identified at-risk gamblers, revealed a series of conceptual themes for advertising stimuli that were then tested empirically (Study 2) on the likelihood to use credence services in a gambling context. Individual characteristics such as tolerance of ambiguity were also tested...

...Tiina-Kaisa Kuuru; Elina Närvänen Purpose This paper aims to study the embodied nature of service employees’ work in human touch contexts. Design/methodology/approach The paper adopts the practice theory as its interpretive approach, using focus group interviews with service employees from...

... of the findings and some suggestions for further research in the area. Knowledge management Health services User studies Focus groups Knowledge mapping An executive summary for managers and executive readers can be found at the end of this article. A service can be defined as a performance...

...Michael Dotson; W.E. Patton, III Reports on the difficulties currently faced by department stores. Argues that a return to a true service orientation is needed. Discusses consumer attitudes towards the service offered in such stores via the results of a focus group interview, ranking and perceptual...