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Keywords: Freephone numbers
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1991) 5 (3): 55–61.
Published: 01 March 1991
.... Complaints Customer surveys Feedback Freephone numbers Some Caveats Regarding The Interpretation of Data From 800 Number Callers Kathy Gardner Chadwick Interviews with consumer affairs professionals have indicated that firms are now sampling from their 800 number callers,sometimes using...
