... ; Kozak and Nield, 2004 ; Medina, 2005) and Buckley (2002) has investigated the benefits of adopting and promoting quality labels in tourism. © Emerald Group Publishing Limited 2010 Customer satisfaction Hospitality management Environmental management Hotel and catering industry Green...

... at: mottenba@mail.sdsu.edu © Emerald Group Publishing Limited 2010 Innovation New products Hotel and catering industry Service delivery Germany Critical success factors An executive summary for managers and executive readers can be found at the end of this article. Innovations...

... at: mtrivedi@buffalo.edu © Emerald Group Publishing Limited 2008 Services Travel Hotel and catering industry An executive summary for managers and executive readers can be found at the end of this article. Consumers would like to choose a hotel from a set of alternatives, which...

... at: yongki2@sejong.ac.kr © Emerald Group Publishing Limited 2006 Employee behaviour Empowerment Training Job satisfaction Customer service management Hotel and catering industry South Korea An executive summary for managers and executive readers can be found at the end of this article...

... and catering industry An executive summary for managers and executive readers can be found at the end of this article. Tipping is a common business practice whose origin, though uncertain, has been traced to as far back as the middle ages. At that time, feudal lords tipped beggars as a means...

... a 7‐point Likert scale with statements concerning intentions to say positive things to others, recommend the restaurant to another consumer, and encourage friends and relatives to visit the restaurant. Coefficient α for this measure is 0.90. Hotel and catering industry Customer service...