... Environmental management Hotel and catering industry Green marketing An executive summary for managers and executive readers can be found at the end of this article. With 846 million international tourist arrivals in 2006, corresponding to an increase of 5.4 percent over the previous year...

... Innovation New products Hotel and catering industry Service delivery Germany Critical success factors An executive summary for managers and executive readers can be found at the end of this article. Innovations are the outcome of a professionally‐managed organizational development process...

... of this research. An executive summary for managers and executive readers can be found at the end of this article. Services Travel Hotel and catering industry © Emerald Group Publishing Limited 2008 Minakshi Trivedi can be contacted at: mtrivedi@buffalo.edu H1. Business...

... Limited 2006 Employee behaviour Empowerment Training Job satisfaction Customer service management Hotel and catering industry South Korea An executive summary for managers and executive readers can be found at the end of this article. The delivery of service occurs...

... postponed via the use of credit cards.” Server‐related factors that have been found to influence tip size are server friendliness, and server attractiveness. © Emerald Group Publishing Limited 2005 Service charges Price positioning Ethnic groups Gender Hotel and catering industry...

...‐of‐mouth activity. The model is then tested with a sample of South Korean consumers based on an actual restaurant experience. Hotel and catering industry Customer service management Customer satisfaction Service industries South Korea © Emerald Group Publishing Limited 2005...