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Keywords: Justice theory
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2012) 26 (7): 510–520.
Published: 05 October 2012
... the important impact of interactional justice on customer assessments of service recovery (e.g. Sparks and McColl‐Kennedy, 2001 ; Smith et al., 1999 ; Hoffman et al., 1995). © Emerald Group Publishing Limited 2012 Service recovery Culture Asia Satisfaction Justice theory...
