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Keywords: Kaizen
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1998) 12 (2): 113–128.
Published: 01 April 1998
... quality may vary with regard to time. Benchmarking Kaizen Service operations Service quality Services marketing The above discussion should have facilitated the reader’s understanding of service operations. These five elements highlight the crucial matters that need to be investigated...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (1992) 6 (1): 5–14.
Published: 01 January 1992
... © MCB UP Limited 1992 Gap analysis Kaizen Service quality Statistical process control ...
