... Technologies. Additionally, a quantitative study of recent service technology research serves as a reality check for academic researchers on business reality and provides research and practical recommendations. Technology adoption Leximancer Digital Self-service technology Digital economy Text-mining...

... in services and marketing journals. The analysis uses a text mining approach with the Leximancer software to extract research concepts and their relationships. Findings The results demonstrate a shift from CSE research focused on brands and products toward value and interaction, around three focal areas...