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Keywords: Locus of control
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (9): 1173–1191.
Published: 12 September 2025
... of locus of control. Design/methodology/approach Three studies were conducted, including two experimental studies and a questionnaire study. This study used Process and partial least squares structural equation modeling (PLS-SEM) to analyze the data. Findings Service sabotage can trigger employees...
